How to Review and Manage Flagged Orders with WooCommerce Order Integrity Checker

Introduction

WooCommerce Order Integrity Checker flags orders that may require your attention based on various integrity checks. Learning how to efficiently review and manage these flagged orders is essential for maintaining order quality and making informed decisions. This guide will walk you through the complete workflow for reviewing and managing flagged orders.

Where to Find Flagged Orders

1. Orders List View

The quickest way to see flagged orders:

1. Navigate to WooCommerce → Orders
2. Look for the “Integrity” column
3. Orders show badges:
   • OK (green): No issues detected
   • Warning (yellow): Some issues found, review recommended
   • Critical (red): Important issues detected, immediate review recommended
4. Click on any badge to jump directly to that order’s edit page

2. Order Integrity Dashboard

For an overview of all flagged orders:

1. Go to WooCommerce → Order Integrity → Dashboard
2. View summary statistics:
   • Total orders checked
   • Warnings in the last 7 days
   • Critical issues in the last 7 days
   • Orders marked as reviewed
3. Scroll down to see recent flagged orders in a table
4. Click any order ID to open the order edit page

3. Individual Order Edit Page

When editing any order:

1. Open the order (WooCommerce → Orders → click on an order)
2. Scroll down to find the “Integrity Checks” meta box
3. View all detected issues with severity indicators

Understanding Integrity Check Results

Check Types

Each check shows:

• Rule Code: The type of check (e.g., DUP_EMAIL, HIGH_QTY, HIGH_VALUE)
• Severity: Warning (yellow) or Critical (red)
• Message: Description of what was detected
• Details: Additional context (if available)

Common Check Types

• DUP_EMAIL: Same email used in multiple previous orders
• DUP_PHONE: Same phone number used in multiple previous orders
• HIGH_QTY: Order quantity exceeds configured threshold
• HIGH_VALUE: Order total exceeds configured threshold
• ADDRESS_MISMATCH: Potential billing/shipping address inconsistency
• NOTE_KEYWORDS: Suspicious keywords found in customer notes

Review Process Workflow

Step 1: Open the Flagged Order

1. Click on the integrity badge in the orders list, or
2. Navigate to the order from the Integrity Dashboard, or
3. Open the order directly and scroll to the Integrity Checks meta box

Step 2: Review Each Check

For each flagged check:

1. Read the Message: Understand what was detected
2. Check Order Details: Review customer information, order items, and totals
3. Investigate Context:
   • Is this a repeat customer? (DUP_EMAIL/DUP_PHONE might be normal)
   • Is this a B2B order? (HIGH_QTY might be legitimate)
   • Are products high-value? (HIGH_VALUE might be expected)
   • Does the address make sense? (Check for typos vs. real mismatches)

Step 3: Make a Decision

For each order, decide:

• Legitimate Order: Everything looks fine, just unusual patterns
• Needs Investigation: Something seems off, needs more review
• Requires Action: Contact customer, hold order, or take other action

Managing Flagged Orders

Mark as Reviewed

After reviewing an order and determining it’s legitimate:

1. In the order edit page, find the “Integrity Checks” meta box
2. Click the “Mark as Reviewed” button
3. The order will be marked as reviewed (you won’t see alerts for it again unless rechecked)
4. The badge in the orders list will update to reflect reviewed status

Note: Marking as reviewed does NOT change the order status. It only flags that you’ve reviewed the integrity warnings.

Add to Allowlist

If you frequently see false positives from the same customer:

1. In the order edit page, find the “Integrity Checks” meta box
2. Click “Add to Allowlist” button
3. Choose what to allowlist:
   • Customer email address
   • Customer phone number
   • Both
4. The customer’s future orders won’t trigger warnings for the allowlisted items

Note: You can also manually add entries to the allowlist in Settings.

Recheck Order

To run integrity checks again on an order:

1. In the order edit page, find the “Integrity Checks” meta box
2. Click “Recheck” button
3. Fresh integrity checks will run with current settings
4. Results will update if settings have changed or new data is available

Use this if you’ve updated thresholds or allowlists and want to re-evaluate existing orders.

Best Practices for Review

Prioritize by Severity

• Start with Critical: Review all critical issues first
• Then Warnings: Address warnings as time permits
• Review Regularly: Don’t let flagged orders accumulate

Establish Review Routines

• Daily Review: Quick check of critical issues
• Weekly Review: Comprehensive review of all flagged orders
• Monthly Analysis: Review patterns and adjust settings if needed

Document Decisions

Consider adding internal notes to orders:

• Why an order was flagged
• What investigation was done
• Why it was marked as reviewed or what action was taken

This helps with future reviews and team collaboration.

Using the Dashboard Effectively

Dashboard Features

The Order Integrity Dashboard provides:

• Quick Stats: At-a-glance view of integrity status
• Recent Flagged Orders: Latest orders that need attention
• Filter Options: Filter by severity, date range, etc.

Dashboard Workflow

1. Check the dashboard daily for new flagged orders
2. Review summary statistics for trends
3. Click on flagged orders to review them
4. Use filters to focus on specific types of issues

Working with Multiple Flagged Orders

Bulk Review Process

When dealing with many flagged orders:

1. Start with the Integrity Dashboard to see all flagged orders
2. Sort by severity (Critical first)
3. Sort by date (newest first) to prioritize recent orders
4. Work through the list systematically
5. Mark orders as reviewed as you complete each one

Pattern Recognition

As you review orders, look for patterns:

• Do certain products trigger more warnings?
• Are specific customer types (B2B, wholesale) causing false positives?
• Are there seasonal patterns in flagged orders?

Use these insights to adjust settings and improve the system.

Troubleshooting

Too Many False Positives?

• Review and adjust thresholds in Settings
• Add legitimate patterns to allowlist
• Consider product-specific or customer role-specific thresholds

Missing Important Orders?

• Review threshold settings – might be too high
• Check that all checks are enabled in Settings
• Verify that checks are running (check Integrity Log)

Review Process Taking Too Long?

• Focus on Critical issues first
• Use allowlist for repeat legitimate customers
• Adjust thresholds to reduce false positives
• Consider reviewing in batches rather than individually

Important Reminders

• Warning-Only System: This plugin never blocks or cancels orders automatically
• You Make Decisions: All decisions about orders remain with you
• Marking as Reviewed: Only indicates you’ve reviewed warnings, doesn’t change order status
• Regular Review: Make reviewing flagged orders part of your regular workflow

Conclusion

Effectively reviewing and managing flagged orders helps you maintain order quality and catch potential issues early. By following a systematic review process, using the dashboard effectively, and adjusting settings based on your findings, you’ll get maximum value from WooCommerce Order Integrity Checker while minimizing false positives and review time.